AskFirst App

Frequently Asked Questions

1. What is the App?

The AskFirst app used to be called the ASK NHS app and is an online application that can help you with your medical needs. You can use it to book or cancel routine appointments with your GP. It features a symptom checker that you can use 24/7 to check your symptoms.

2. How does it work?

It works by recognising you as a Lewisham patient once you register with the AskFirst GP application.

3. How do I register?

Download free AskFirst App from app store
Click Create Your Account
Enter your postcode, surname, DOB, gender, email (this is your username) + create password

4. Will it cost me money?

It is free to download the AskFirst GP application and use it.

5. How much memory will it take up?

It is 4MB.

6. What happens with my personal data?

To register with the AskFirst GP application you will be asked to provide your surname, postcode, D.O.B and an email address. When you use the symptom checker you will be given the option for your clinical summary to be shared with your GP, should you need to see a GP based on your symptoms. The AskFirst GP does not save any clinical information on your phone. It does save data on the NHS cloud.

7. Can the app link into my health records?

The AskFirst GP application does not offer you access to your health records. It does share your clinical summary with your GP as part of using the symptom checker which will connect to your health record. This can facilitate your GP to deal with your medical problem more efficiently when they see you.

8. Is there a web version?

Yes, you can access online via this link

9. Has this been tested by clinicians and patients?

The app has been developed by local GPs based on a similar app. The clinical algorithm for the ASK First GP application has been developed by a company called Advanced. This is a UK based company lead by GPs that work for the NHS. In Lewisham it has been tested by local clinicians to ensure that it is safe to use.

10. Can I check symptoms or my child/baby?

Yes, the app is available for all ages. Just create an account for each user.

11. How does it know what appointments are available?

The number of appointments will vary from practice to practice. Each practices makes specific appointment slots available for the AskFirst GP app to search and book.

12. Why is the virtual nurse a woman?

The virtual nurse was selected by the ASK First pilot group, in the West Midlands pilot region.

13. Is there a version for special needs?

Patients can communicate with Olivia by voice or SMS

14. Why are there so many questions?

The questions are designed to assess symptoms in a clinically safe way. They are deliberately robust and thorough to ensure the app can provide advice for the right onward service. The symptom checker takes approximately only 4 minutes. Include NICE accredited evidence protocol.

15. Why has Lewisham CCG decided to develop an app?

NHS Lewisham CCG commission, monitor and buy NHS services aimed at improving health for people in Lewisham. We want people to be able to access the right care, in the right place at the right time. So we are supporting local people to do their bit by taking better care of themselves and choosing the right service. The CCG is working with OHL to help local people to overcome difficulties accessing services such as selfcare advice and GP appointments.

16. How do I raise feedback?

If you have any comments or concerns about the app we want to hear from you. You can contact us ina variety of ways: by email: asknhsgp@onehealthlewisham.co.uk, by telephone 020 3640 2113, on Twitter: @OneHealthLsham.